ByWeb's technical and functional team ensures the best possible efficient and professional support. Support is included free of charge in monthly ByWeb products or services, whose access is preferably available through tickets.
This support covers all aspects of a technical or functional
nature, related to the proper functioning of the solution
provided by ByWeb, which includes:
✔ problems of
operation of the application in the equipment;
✔
anomalies detected in the execution of processes;
✔
doubts or functional issues.
With the service in the area of development, ByWeb puts available
a team of professionals with extensive experience in application
development, to evolve any project. In this area the following
services stand out:
➔ consultancy and analysis in
the architecture of the best solution;
➔ support in
the development of applications on the ByBase platform;
➔ development of tailor-made solutions in the face
of a particular business;
➔ add or change a feature
of a solution already installed on the client;
➔
customize specific sessions or reports;
➔ support in
performing tasks in new web technologies.
This service is provided in packages of hours counted in periods of 15 minutes, with the most competitive prices on the market.
The administrative service consists of providing resources to perform any activity or process in the solution implemented by ByWeb on the client. The purpose of this service is to free up the customer's human resources to perform other activities, and in turn to set aside the client's time so that he can focus on the evolution of his business.
This service provides the following activities:
❱
parameterize processes;
❱ import/export information
to the application;
❱ control the management of
functional processes such as: reception, picking, dispatch, etc.;
❱ to supervise the execution of the inventory;
❱ monitor any specific activity of the solution;
❱ to maintain the solution.
This service is provided in packages of hours counted in periods of 15 minutes, with the most competitive prices on the market.
With this service ByWeb provides a complete and efficient solution for carrying out an inventory. This solution is intended for all entities wishing to carry out an inventory and do not have a product in this area suitable for doing so or do not have the means to carry it out.
This solution consists of:
➦ Web application, the
customer does not need to host in its premises any computer
equipment to support this application;
➦ Mobile
equipment, equipment is available to facilitate the collection of
data;
➦ Human resources, resources with deep
knowledge in inventory management are made available;
➦ Reports, reports are carried out throughout the
inventory to analyse progress and recount for more critical
situations.